On Demand Webinar

A Conversation with Karen Webster, President of PYMNTS.com & Drew Edwards, CEO of Ingo Money

Disbursement Index Finds Consumers Want Businesses To #KillTheCheck In Favor Of Instant Payments

Recorded: December 2017
Duration: 38 Minutes

This 38-minute webinar will explore findings from the Q4 2017 edition of the Disbursement Satisfaction Index.

The latest edition of the Index finds consumers are growing dissatisfied with paper checks. Instant Funding is poised to take its place or at least stake out a larger claim to the overall disbursements pie.

Discussion includes key takeaways from the Q4 edition of the Index:

  • The average Disbursement Satisfaction Index Score, across all payment methods and respondents, was 52.8 out of 100.
  • 90% percent of respondents were dissatisfied with receiving paper checks
  • The average value of disbursements paid via paper checks is $750. Meanwhile, consumers’ satisfaction score for paper check stands at 4.4 out of 100.
  • Instant payments satisfaction scores were among the highest


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Karen Webster

President of PYMNTS.com and CEO of Market Platform Dynamics

Karen Webster is one of the world’s leading experts on emerging payments and a strategic advisor to CEOs and Boards of multinational players in the payments and commerce space. As the CEO of Market Platform Dynamics, she works extensively with the most innovative players in the payments, financial services, mobile, B2B, digital media and technology sectors to identify, ignite and monetize innovation. Karen also serves on the boards of a number of emerging companies, helping innovators develop and implement business strategies that drive market adoption for their products and services. Karen is also an entrepreneur herself, who has successfully founded and launched several new ventures in the loyalty, online media, and social networking sectors, including PYMNTS.com.

Karen Webster