Ingo Money reveals 3 trends including digital claims payment. With Guest Speaker, Jay Sarzen, Aite Group
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In the year ahead, significant bets on tech innovation will include new web and mobile tools for claims processing and digital disbursement initiatives to accommodate customer expectations for instant claims payments. This session will unpack these trends and others as part of a deep dive into 3 obvious – and sometimes not so obvious trends – that will make up the insurance industry’s continued digital transformation. Aite Group Senior Analyst Jay Sarzen shares priorities for digital innovation and technology spending in 2018-2019 to meet these demands.
Jay is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how technology is altering underwriting and claims operations.
In her 10 years working in the Insurance Technology sector, Joy Rohde has focused on helping insurers optimize their processes and gain deeper insights into the transformative trends disrupting the industry. In prior roles, Joy has focused on claims and underwriting flows, real time rating, weather-related risk analytics, and customer experience initiatives. In her current role with Ingo Money, Joy is dedicated to helping insurers reduce the operational costs of claims while deepening customer loyalty.