Once upon a (very recent) time, if customers needed financial services of any kind, they went to their bank. From investing to storing funds to making payments, the bank offered the total financial services bundle. And that was by design, as Ingo Money CEO Drew Edwards told PYMNTS in a recent conversation. The banks designed their systems, so it was easy to move money into their coffers, but not so easy for customers to move money out or around. It’s sticky, he noted, but in the same way that a fly trap is.
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