Turn the clock back a year and the world for small businesses was very different on the eve of the 2019 holiday-shopping season. The economy was still booming and small businesses were doing well — so much that cash flow wasn’t a top concern, Lisa McFarland, Ingo Money’s executive vice president and chief of product, told Karen Webster in a recent conversation.

According to Ingo’s data, only 37 percent of small businesses were citing cash flow as a major concern, down from more than 60 percent two years earlier. But the past six months have made a huge difference, particularly since it included a global pandemic, a nationwide shutdown of physical commerce and a slow (and highly digital) road to recovery for both consumers and merchants. That’s left many small- to medium-sized businesses (SMBs) cash-strapped and looking to bankers, acquirers, ISOs and FinTech partners for help.

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