Big business and big treasury banks don’t make big changes on a whim. In fact, they don’t make them at all if they can avoid it, Ingo Money CEO Drew Edwards noted in a recent digital discussion with Karen Webster.
They often only make fundamental changes when something pushes them — usually a demand from customers and the risk of losing clients to competitors if firms don’t make revisions.
“There’s always some market leader that forces everybody else to change,” Edwards said. “We’d all still be taking taxis if it wasn’t for Uber. We’d all still be going and standing in line at checkout at Target if it weren’t for Amazon.”
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