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Technology Operations

Sr. IT Infrastructure Engineer

Description

The IT Infrastructure Engineer role will oversee and direct technical implementations of Ingo’s department’s systems deployments; ensuring that systems, product services, and infrastructure work reliably and securely. The

IT Infrastructure Engineer will be a key role in leading initiatives to develop and implement new solutions for emerging product hosting environments and enhance legacy environments.

This hands-on role will provide engineering skills and leadership inside the Technology department and to its technicians; ensuring all business prioritized solutions are deployed ‘right sized’ for the organization. The role is responsible for maintaining and improving upon infrastructure solution designs, infrastructure resource planning in all production environments; working towards a common set of design and deployment standards. The role manages infrastructure designs, with focus on systems reliability and scalability; including the configuration and build, testing, planning, and deployment of highly available, resilient IT solutions.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Apply knowledge and experience of IT operations best practices to enable highly available & reliable systems and processes department wide
  • Design and deploy IT technology solutions via a common framework to meet high availability targets and uptime requirements
  • Maintain up to date environment compute resource inventory to track and forecast resource capacity requirements for service expansion, growth and new products
  • Develop a common design and deployment framework to apply to legacy and new hosting environments
  • Establish a methodology for patching and updates to Operating Systems, Software and Hardware to ensure the security and functional operation of critical business systems while requiring minimal downtime
  • Operate as the subject matter expert for in-scope technologies for project design and deployments
  • Ensure that all solutions meet the PCI Industry requirements for security, access and controls

Qualifications/Skills

  • Exceptional and detailed technical knowledge computer software and hardware; including servers, software and network systems
  • Have a generalist, cross field knowledge of IT systems to allow the end to end design and deployment of technical solutions
  • Excellent problem-solving skills, especially as they relate to determining the root cause for production system events and outages in complex compute solutions spanning multiple datacenter environments
  • Experience with Payment Card Industry (PCI) or similar financial industry regulated systems environments
  • Prior experience in mid-sized companies with ownership of designing, deploying and maintaining solutions across all areas in IT hosting and operations
  • Ability to effectively self-manage technology projects and set priorities based on active business requirements and department project requirements
  • Ability to design ‘right size’ solutions based on business requirements, budget and delivery expectations
  • Strong written and verbal communication skills, including ability to effectively communicate with customers, vendors and business leads at every level of the organization
  • Strong understanding of ordering logistics and experience bidding with multiple vendors for quotes
  • Self-motivated with excellent time management and organizational skills
  • The drive to ensure that Ingo’s systems are enterprise grade and the uptime for critical product systems per customer agreements
  • Experience in developing solutions for web facing service solutions

Required Technical Skills

The candidate should have extensive training on and experience with computer software and hardware, including servers, network devices and systems from most of the following platform technology:

  • Co-Location Datacenter Rack Infrastructure
  • VMWare ESXi Virtualization Platform
  • Server Hardware (Dell)
  • Dell/EMC SAN Disk Technologies
  • VMWare ESXi Virtualization Platform
  • Windows Server Technologies
  • Dell/EMC SAN Disk Technologies
  • Microsoft Active Directory / GPO
  • SIEM tools – Solarwinds, Dell OME, WUG
  • Backup / Restore / DR - Veeam

Education/Experience

  • Bachelor’s degree in system operations, information technology, computer science or management information systems (or the equivalent in relevant work experience)
  • Minimum 7 years’ experience as IT technician or analyst with gradually increasing responsibilities
  • Minimum 3 years’ experience in a lead engineer or architect role

Apply Online

Risk Operations

Fraud Prevention Specialist - Alpharetta

Description

As an Ingo Money Fraud Prevention Specialist you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! The role is responsible for verifying financial information and making risk decisions on behalf of our many clients who rely on us to improve their customers' experience, all while working to prevent check fraud. The Fraud Prevention Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner. Ideal candidates must have great customer service skills, the ability to multitask in a fast-paced environment, and work independently while knowing when to seek guidance.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Review and assess presented financial information
  • Relate and compare financial data from different sources, recognizing what information is needed to identify and resolve issues
  • Document details of all information gathered and/or issues encountered
  • Ensure accuracy of work with attention to detail
  • Use gathered information to deliver a risk decision

Qualifications/Skills

  • Working knowledge of computers and windows applications
  • Web navigation proficiency
  • Ability to type a minimum of 25 wpm
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. customers with complex situations)
  • Ability to manage multiple tasks simultaneously (e.g. researching and identifying risk criteria, inputting data, and communicating with clients)
  • Ability to work a flexible, rotating schedule between hours of 7am and 10pm (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1-2 years of customer service experience. Banking, Check cashing or other financial experience is a BIG plus.

Apply Online

Fraud Prevention Specialist – Cordele

Description

As an Ingo Money Fraud Prevention Specialist you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! The role is responsible for verifying financial information and making risk decisions on behalf of our many clients who rely on us to improve their customers' experience, all while working to prevent check fraud. The Fraud Prevention Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner. Ideal candidates must have great customer service skills, the ability to multitask in a fast-paced environment, and work independently while knowing when to seek guidance.

Job Location

  • Cordele, GA

Specific Duties & Responsibilities

  • Review and assess presented financial information
  • Relate and compare financial data from different sources, recognizing what information is needed to identify and resolve issues
  • Document details of all information gathered and/or issues encountered
  • Ensure accuracy of work with attention to detail
  • Use gathered information to deliver a risk decision

Qualifications/Skills

  • Working knowledge of computers and windows applications
  • Web navigation proficiency
  • Ability to type a minimum of 25 wpm
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. customers with complex situations)
  • Ability to manage multiple tasks simultaneously (e.g. researching and identifying risk criteria, inputting data, and communicating with clients)
  • Ability to work a flexible, rotating schedule between hours of 7am and 10pm (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1-2 years of customer service experience. Banking, Check cashing or other financial experience is a BIG plus.

Apply Online

Fraud Prevention Specialist - Alpharetta

Description

As an Ingo Money Validation Review Specialist, you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! Within the check verification environment, the role is responsible for verifying financial information is entered correctly, ensuring accuracy on behalf of our many clients who rely on us to improve their customers’ experience, all while working to prevent check fraud. The Validation Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner. Ideal candidates must have great ability to multitask in a fast-paced environment and work independently while knowing when to seek guidance.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Review financial information for accuracy and correct as needed
  • Review transactions to identify discrepancies before final completion and deposit
  • Perform varying volume of work in timely, efficient and accurate manner
  • Follows Ingo’s security and privacy policies, standards and guidelines in order to protect the sensitive informational assets of both the company and its customers

Qualifications/Skills

  • Data entry skills w/10 key preferred
  • Knowledge of MICR information and check types preferred
  • Working knowledge of computers and windows applications
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. high volume of transactions)
  • Ability to manage multiple tasks simultaneously (e.g. move from one queue to another)
  • Ability to work a flexible, rotating schedule between hours of 7am and 12am (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1 year of customer service experience preferred
  • Banking, Check cashing or other financial experience is a BIG plus

Apply Online

Fraud Prevention Specialist - Cordele

Description

As an Ingo Money Validation Review Specialist, you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! Within the check verification environment, the role is responsible for verifying financial information is entered correctly, ensuring accuracy on behalf of our many clients who rely on us to improve their customers’ experience, all while working to prevent check fraud. The Validation Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner. Ideal candidates must have great ability to multitask in a fast-paced environment and work independently while knowing when to seek guidance.

Job Location

  • Cordele, GA

Specific Duties & Responsibilities

  • Review financial information for accuracy and correct as needed
  • Review transactions to identify discrepancies before final completion and deposit
  • Perform varying volume of work in timely, efficient and accurate manner
  • Follows Ingo’s security and privacy policies, standards and guidelines in order to protect the sensitive informational assets of both the company and its customers

Qualifications/Skills

  • Data entry skills w/10 key preferred
  • Knowledge of MICR information and check types preferred
  • Working knowledge of computers and windows applications
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. high volume of transactions)
  • Ability to manage multiple tasks simultaneously (e.g. move from one queue to another)
  • Ability to work a flexible, rotating schedule between hours of 7am and 12am (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1 year of customer service experience preferred
  • Banking, Check cashing or other financial experience is a BIG plus

Apply Online

Customer Service

Customer Service Representative – Alpharetta

Description

As a Customer Service Representative (CSR), you will be an essential part of our company's 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email.

A successful CSR will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers' challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CSRs thrive on customer interactions and never miss an opportunity to enhance the customer's experience with Ingo Money.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money
  • Update and maintain a database of customers' information
  • Help our customers to complete account applications
  • Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8 hour shift (5 days per week) within the hours of operation as listed below:

  • 9am-10pm Monday-Friday
  • 9am-6pm Saturday, Sunday, Holidays

Qualifications

Qualified Candidates must have the following Skills and Competencies:

  • A customer focused attitude and excellent communication skills (both verbal & written)
  • Strong listening and problem-solving skills
  • Ability to type 25 WPM, minimum
  • Computer & web navigation proficiency
  • Ability to relate to all customer types
  • Receptive to coaching and feedback
  • Motivation to meet/exceed established goals
  • 1+ years customer service experience, preferably in a call center environment

Apply Online

Customer Service Representative – Cordele

Description

As a Customer Service Representative (CSR), you will be an essential part of our company's 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email.

A successful CSR will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers' challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CSRs thrive on customer interactions and never miss an opportunity to enhance the customer's experience with Ingo Money.

Job Location

  • Cordele, GA

Specific Duties & Responsibilities

  • Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money
  • Update and maintain a database of customers' information
  • Help our customers to complete account applications
  • Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8 hour shift (5 days per week) within the hours of operation as listed below:

  • 9am-10pm Monday-Friday
  • 9am-6pm Saturday, Sunday

Qualifications

Qualified Candidates must have the following Skills and Competencies:

  • A customer focused attitude and excellent communication skills (both verbal & written)
  • Strong listening and problem-solving skills
  • Ability to type 25 WPM, minimum
  • Computer & web navigation proficiency
  • Ability to relate to all customer types
  • Receptive to coaching and feedback
  • Motivation to meet/exceed established goals
  • 1+ year's customer service experience, preferably in a call center environment

Apply Online

Benefits

In addition to competitive compensation and the opportunity to share your talents with a team committed to developing innovative technology solutions that give people instant, easy, reliable and safe access to their money, Ingo Money offers a comprehensive benefits package:

  • Medical, Dental and Vision Insurance
  • Health and Dependent Care Flexible Spending Accounts
  • 401K Retirement Savings Program
  • Company-paid and Voluntary Life Insurance
  • Company-paid Short and Long Term Disability Insurance
  • Employee Assistance Program
  • Paid Time Off (vacation, sick & personal)
  • Holiday Pay
  • Professional Development and Training
  • Casual Dress Office Environment
  • Free Parking
  • Concierge Services (Atlanta headquarters only)

Join An Award-Winning Company

2018 Atlanta Business Chronicle Pacesetter Award

2018 Atlanta Business Chronicle Pacesetter Award Winner

2018 TAG Advance Award

2018 TAG Advance Award Winner