Join Our Rapidly Growing Team and Help Us Change the Way People Get Paid.

Software Development

LAMP Stack Developer

Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet. Our industry-leading Disbursements Marketplace enables businesses, banks and government agencies to replace check payments with real-time digital disbursements and pay people—instantly and securely—to almost any account they choose. Join our rapidly growing team and help us change the way people get paid.

Job Location

  • Salt Lake City, UT
  • Alternate Location: Alpharetta, GA

Description

The ideal candidate will have experience working as a LAMP Stack developer that can create API infrastructure for payment processing applications and provide security for data and transmissions through cryptographic methods.

Specific Duties & Responsibilities

  • LAMP Stack Developer (back-end focused) with secure software development experience, responsible for gathering & digesting requirements, designing & developing efficient/clean/robust code, thinking through exceptions/problem scenarios, and creating exception processes for speedy resolution.
  • Responsible for building out web services, microservices, and web requests to facilitate payments between B2B and individuals.
  • Responsible for developing secure code, REST Services, and protocols
  • Responsible for flat file generation and development/delivery of outbound APIs.
  • Responsible for upgrading, enhancing, and optimizing current web-based product offering, and refactoring legacy code

Skills/Qualifications

Required Skills

  • Enterprise-level software development experience using the LAMP Stack and related technologies
  • At least 2-3 years of both PHP & MVC Framework experience
  • Strong experience designing and developing scalable, secure, high performance web services and web APIs (REST & SOAP).
  • Experience design, development, and deployment of microservices.
  • Solid experience working with SQL and optimizing mySQL
  • Security-focused software development; securing code, REST Services, and protocols
  • Self-sufficient, self-starter with ability to work effectively with a team of geographically dispersed individuals in multiple time-zones.
  • Open/honest/effective communicator; ability to accept and implement constructive feedback

Preferred Skills

  • Experience with Postman and Swagger
  • Experience with Queuing Technologies such as Apache Kafka and/or RabbitMQ
  • Experience setting up LAMP Stack on Vagrant
  • Experience with application container concepts using tools like Docker.

Apply Online

Sr .NET C# Developer

Ingo Money is the instant money company. We turn cash, check and ACH payments into real-time digital funds, providing consumers and small businesses with instant access to their money in almost any debit, prepaid or credit card account or digital wallet. Our industry-leading Disbursements Marketplace enables businesses, banks and government agencies to replace check payments with real-time digital disbursements and pay people—instantly and securely—to almost any account they choose. Join our rapidly growing team and help us change the way people get paid.

Job Location

  • Nashville, TN

Description

Working in a collaborative team environment, an Ingo Money senior software engineer is a critical member of the company’s Technology organization.

Specific Duties & Responsibilities

  • Participate in architectural design and the creation of development standards
  • Support development efforts to create new or enhanced application functionality
  • Monitor the health and performance of applications (If needed)
  • Discover and research problems, and work with the team to provide acceptable solutions

Skills/Qualifications

  • Proficient in C#, with an understanding of OOP patterns and principles
  • Proficient in SQL server and familiarity around the IDE
  • Proficient with ASP.NET MVC & ASP.NET WEB API
  • Familiarity with working with an ORM like Nhibernate
  • Proficient in front End frameworks like Angular, Knockout, Vue, etc
  • Proficient in UX / UI design work using SASS, SCSS or similar frameworks
  • Familiarity with unit testing like NUnit
  • Experience with Agile methodologies, a plus
  • Excellent interpersonal and teamwork skills
  • Process and detail oriented with strong analytical and problem-solving skills
  • Experience with tools like Resharper
  • Ability to work in a dynamic, fast-paced environment
  • MOST IMPORTANTLY, a passion to learn

Education/Experience

  • Bachelor’s degree in Computer Science or Information Systems
  • Experience working at small-medium size companies
  • Minimum 8 years of relevant experience

Apply Online

Risk Operations

Risk Specialist – Alpharetta

Description

As an Ingo Money Risk Specialist you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! The role is responsible for verifying financial information and making risk decisions on behalf of our many clients who rely on us to improve their customers' experience, all while working to prevent check fraud. The Risk Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner. Ideal candidates must have great customer service skills, the ability to multitask in a fast-paced environment and work independently while knowing when to seek guidance.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Review and assess presented financial information
  • Relate and compare financial data from different sources, recognizing what information is needed to identify and resolve issues
  • Document details of all information gathered and/or issues encountered
  • Ensure accuracy of work with attention to detail
  • Use gathered information to deliver a risk decision

Skills/Qualifications

  • Working knowledge of computers and windows applications
  • Web navigation proficiency
  • Ability to type a minimum of 25 wpm
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. customers with complex situations)
  • Ability to manage multiple tasks simultaneously (e.g. researching and identifying risk criteria, inputting data, and communicating with clients)
  • Ability to work a flexible, rotating schedule between hours of 7am and 10pm (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1-2 years of customer service experience. Banking, Check cashing or other financial experience is a BIG plus.

Apply Online

Program/Project Management

Project Manager

Description

Ingo Money’s Project Manager role is responsible for leading strategic projects that require multi-disciplinary involvement such as Operations, Product, Risk, Compliance, and Technology. The role is responsible for managing all lifecycle stages and initiatives from product definition to project planning and implementation.

Job Location

  • Open

Specific Duties & Responsibilities

  • Lead the initiation, planning, execution of projects, usually centered around new product development
  • Manage large, detailed project plans and summarize for executive audiences
  • Facilitate and troubleshoot the myriad of challenges associated with the design, development and delivery of projects
  • Develop process flows, requirements, and user stories to define products and projects
  • Lead design sessions and review meetings with project staff and all levels of Company management
  • Ensure quality project delivery on time and within budget

Required Skills & Experience

  • Minimum 5 years in a project management in financial services managing large, complex projects with aggressive deadlines
  • Extensive experience partnering with technology teams using Agile methodology
  • Superb meeting facilitation skills and meeting management rigor (focused agendas, follow ups, meeting minutes, etc.)
  • Proficiency with project management software tools (MS Project, Smartsheets, or similar) and Microsoft Office
  • Ability to create process maps and familiarity with tools (Visio, Lucidchart or similar)
  • Excellent interpersonal and communication skills, both oral & written
  • Process and detail oriented with strong analytical and problem solving skills
  • Strong organization and time management skills
  • Flexible and able to bring clarity to ambiguity
  • Ability and desire to work in a dynamic, fast paced environment

Education/Experience

  • Bachelor’s Degree in business, finance, engineering, computer science or related field preferred
  • Experience in the payments industry
  • New product development experience
  • MBA or equivalent
  • PMP Certification or Six Sigma Black/Greenbelt certification

Apply Online

Client Services

Client Services Representative – Alpharetta

Description

An Ingo Client Services Specialist is responsible for providing comprehensive customer service and support, via telephone and email, for both internal staff and external clients and customers. This is accomplished by using excellent, in-depth knowledge of Company products and services, as well as by communicating effectively with team members within the Client Services department.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Maintain client/customer relations in a professional manner – prioritizing and responding to all requests in a timely manner with a warm, friendly attitude.
  • Assist clients/customers (internal and external alike) in every way and by doing everything possible to mitigate any conflicts that may arise.
  • Update client profile and configuration documentation as appropriate.
  • Provide product (functional and technical) support to clients/customers by answering incoming phone calls, emails, letters, etc.
  • Trouble-shoot and resolve issues for internal and external clients/customers. Facilitate calls with necessary parties as required. Facilitate the process for reporting and tracking bugs.
  • Communicate with team, advising other CSRs of issues they may encounter and their resolutions or successful work-arounds.
  • Develop and maintain documents, schedules, processes, etc. as requested.
  • Assist with coordinating training classes for external clients as required (classroom, on-site, WebEx, etc.)
  • Provide timely feedback to management regarding service failures and client/customer disputes.
  • Report all office facility and serious employee issues to the Manager of Client Services.
  • Assist with any special or ad hoc projects assigned to the Client Services department.
  • Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to a Client Services help desk team.

Qualifications

Skills and Qualifications

  • Excellent interpersonal and communication skills (both oral & written)
  • Process and detail oriented with strong analytical and problem solving skills
  • Working knowledge of PC’s, including proficiency with MS Office applications (Outlook; Word; Excel; Powerpoint, Access)
  • Strong organization and time management skills, with ability to maintain composure under pressure
  • Team oriented, yet able to work with minimal supervision
  • Strong work ethic, consistently reliable and punctual

Education/Experience

  • High School diploma or equivalent required; College degree preferred
  • Minimum one (1) year customer service experience required
  • Previous help desk experience a plus
  • Previous training and product implementation experience a plus
  • Previous testing and quality assurance experience a plus

Apply Online

Customer Service

Customer Service Representative – Alpharetta

Description

As a Customer Service Representative (CSR), you will be an essential part of our company's 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email. A successful CSR will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers' challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CSRs thrive on customer interactions and never miss an opportunity to enhance the customer's experience with Ingo Money.

Job Location

  • Alpharetta, GA

Specific Duties & Responsibilities

  • Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money
  • Update and maintain a database of customers' information
  • Help our customers to complete account applications
  • Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8-hour shift (5 days per week) within the hours of operation as listed below:

  • 9am-10pm Monday-Friday
  • 9am-6pm Saturday, Sunday

Qualifications

Qualified Candidates must have the following Skills and Competencies:

  • A customer focused attitude and excellent communication skills (both verbal & written)
  • Strong listening and problem-solving skills
  • Ability to type 25 WPM, minimum
  • Computer & web navigation proficiency
  • Ability to relate to all customer types
  • Receptive to coaching and feedback
  • Motivation to meet/exceed established goals
  • 1+ year's customer service experience, preferably in a call center environment

Apply Online

Customer Service Representative – Cordele

Description

As a Customer Service Representative (CSR), you will be an essential part of our company's 24/7 business operation. Your main responsibility is to assist customers with their account needs as we help some of the biggest names in the industry transform funds from any source to any destination. You will deliver first-class customer service in every interaction, whether it be by phone, in a chat or by email. A successful CSR will be able to handle multiple calls/chats simultaneously while maintaining the highest standard of customer care. In addition to superior customer service skills, the ideal candidate for this job will know how to work under pressure, as you will be on the front line solving our customers' challenges in an environment that is fun and relaxed but can also be extremely demanding. Our best CSRs thrive on customer interactions and never miss an opportunity to enhance the customer's experience with Ingo Money.

Job Location

  • Cordele, GA

Specific Duties & Responsibilities

  • Interact with Ingo Money customers and provide them with correct information concerning their account and the services offered by Ingo Money
  • Update and maintain a database of customers' information
  • Help our customers to complete account applications
  • Investigate and escalate account errors as needed

Position requires availability/flexibility to work a rotating 8-hour shift (5 days per week) within the hours of operation as listed below:

  • 9am-10pm Monday-Friday
  • 9am-6pm Saturday, Sunday

Qualifications

Qualified Candidates must have the following Skills and Competencies:

  • A customer focused attitude and excellent communication skills (both verbal & written)
  • Strong listening and problem-solving skills
  • Ability to type 25 WPM, minimum
  • Computer & web navigation proficiency
  • Ability to relate to all customer types
  • Receptive to coaching and feedback
  • Motivation to meet/exceed established goals
  • 1+ year's customer service experience, preferably in a call center environment

Apply Online

Benefits

In addition to competitive compensation and the opportunity to share your talents with a team committed to developing innovative technology solutions that give people instant, easy, reliable and safe access to their money, Ingo Money offers a comprehensive benefits package:

  • Medical, Dental and Vision Insurance
  • Health and Dependent Care Flexible Spending Accounts
  • 401K Retirement Savings Program
  • Company-paid and Voluntary Life Insurance
  • Company-paid Short and Long Term Disability Insurance
  • Employee Assistance Program
  • Paid Time Off (vacation, sick & personal)
  • Holiday Pay
  • Professional Development and Training
  • Casual Dress Office Environment
  • Free Parking
  • Concierge Services (Atlanta headquarters only)

Join An Award-Winning Company

2018 Atlanta Business Chronicle Pacesetter Award

2018 Atlanta Business Chronicle Pacesetter Award Winner

2018 TAG Advance Award

2018 TAG Advance Award Winner