Describe a major roadblock still preventing the use and adoption of instant payments and what businesses and FIs can do to overcome this barrier.
“The layover. No one really wants to spend extra time waiting in an airport en route to their tropical destination or to their home sweet home. You just want to get there, where flying direct is the ideal way to go. And it is no different for disbursements. In order for instant payment adoption to really take off, the disbursement solution provided by enterprise businesses and banks must offer consumers and SMBs real payment choice — not just a single option they have to sign on for if they want to get paid faster. This causes the extra ‘layover,’ or step, in the process to then move the money out to where it really needs to go.
With the pandemic putting increased financial pressure on Americans, especially on SMBs that are actively searching for tools to help manage their cash flow, tying instant offerings to specific accounts or wallets becomes a major roadblock to adoption. The payment layover is not the direct flight and delivers an underwhelming customer experience.
Bringing instant payments to ubiquity and finally killing the check will require banks and businesses to put as many options on the table as possible and let customers’ preferences be their ‘North Star.’”
CEO at Ingo Money
Table of Contents
- WHAT’S INSIDE
A look at global disbursement shifts, including how the pandemic is shaping consumers’ and businesses’ payment expectations and what government agencies, insurers and other entities must do to meet them
- FEATURE STORY
An interview with Kathy Pickering, chief tax officer for tax preparation firm H&R Block, on how the pandemic is impacting the 2020 tax season and affecting how consumers expect to file and receive their tax refunds
- NEWS AND TRENDS
The latest disbursements headlines, including why 50 percent of large-scale FIs are using digital lending platforms and how the pandemic is boosting the online gaming industry’s need for instant payments
- DEEP DIVE
An in-depth analysis of instant payments’ popularity and availability a year after the pandemic’s onset and a look at the remaining challenges to promoting such tools’ ubiquity
- PROVIDER DIRECTORY
A look at top disbursement companies, including one addition: DigiCash
Information on PYMNTS.com and Ingo Money