Executive Insight

How do you see disbursements changing in industries such as insurance as more claims and additional processes move online and into channels like mobile?

 

“Consumer payment preferences are rapidly changing. Nowhere is this truer than for policyholders impatient to receive insurance claim payments. Immediate payment expectations go hand in hand with the widespread digitalization of other routine activities — except that, for the claimant, filing a claim is not routine. It’s about getting back to a normal routine — and fast.

For insurers, providing a quick, hassle-free claims experience is the difference between a customer retained and a customer lost. According to Accenture, nearly 80 percent of customers switch to another insurance provider following a negative claims experience.

To streamline the claims process, insurers are leveraging technologies to accelerate decisioning and implementing digital disbursements to transform claims payments. Increasingly, insurers are able to make claims decisions within hours and pay them instantly. In fact, mobile apps like Safelite’s ClaimGo allow policyholders to submit, verify and collect payment on claims using their smartphones and without ever speaking to adjusters.

The chief objective behind these technology investments is to reduce the odds that customers shop around in the aftermath of negative claims experiences. But delighting policyholders also makes them more likely to share their positive experiences with others, making digital claims payment an effective customer acquisition tool.”

By Drew Edwards
CEO of Ingo Money

Disbursements Tracker

Table of Contents

  • WHAT’S INSIDE
    A look at why companies like Apple are testing APIs for online insurance services
  • FEATURE STORY
    Tim Attia, CEO and co-founder of Slice Labs, on how the gig economy insurance provider is using AI to automate the claims process
  • NEWS AND TRENDS
    The latest disbursements headlines, including the Federal Reserve’s push to develop a faster payments rail and how check fraud cost U.S. companies more than $18 billion last year
  • DEEP DIVE
    An in-depth examination of how companies and providers are relying on AI and ML to provide faster insurance payouts and claims
  • PROVIDER DIRECTORY
    A look at the top disbursements market companies, including two additions
  • ABOUT
    Information about PYMNTS.com and Ingo Money

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Additional Resources

Disbursement Satisfaction Report – October 2019

Disbursement Satisfaction Report – October 2019

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Instant Payments Are Here — How To Measure The ROI…

Instant Payments Are Here — How To Measure The ROI…

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The Quick And Quiet Evolution Of Insurance Toward Instant Payments

The Quick And Quiet Evolution Of Insurance Toward Instant Payments

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