How do you see demand for faster and digital disbursement methods changing as more millennials and members of Generation Z enter the U.S. workforce?

“Given how millennials and Gen Z have grown up with digital devices that allow for on-demand everything, including communication, entertainment, shopping and more, there is no doubt that their expectations for faster and digital disbursement methods will contin-ue to grow.

[They think] ‘If I can use PayPal or Venmo to pay my friend back instantly, why can’t my employer pay me now, just as fast?’ …

Businesses and banks have a prime opportunity to meet the instant gratification expectations of these younger consumers through real-time digital dis-bursements, but to win they will need to do more than just offer [them].

The key to success, given these consumers’ daily experiences using Apple, Amazon and Google [offer-ings], will be to deliver a great customer experience. The process to receive instant funds should be easy, simple and delightful, giving [users] choice in where to receive their funds. … Millennials and Gen Z want to pay and be paid on their own terms. If companies can’t deliver on this expectation, these consumers will be the first to look elsewhere for a challenger who can.”

Drew Edwards
CEO at Ingo Money

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Disbursements Tracker

Table of Contents

  • WHAT’S INSIDE
    A look at the latest news in the space, including why universities are upgrading to ACH disbursements while legal firms still rely on paper checks
  • FEATURE STORY
    An interview with Sherry Rossiter, bursar at Ohio University, on why the institution is continuing to offer check disbursements despite direct deposit’s popularity among students
  • NEWS AND TRENDS
    The most recent disbursements headlines, such as health insurance startup Oscar Health’s new online portal for enhanced claim payouts and why check fraud remains a top concern for SMBs
  • DEEP DIVE
    An in-depth exploration of the methods U.S. universities use to disburse funds to students, and why legacy disbursements hurt both sides of such transactions
  • PROVIDER DIRECTORY
    A look at the top companies in disbursements, including two additions: BLIK and Worldpay
  • ABOUT
    Information on PYMNTS.com and Ingo Money

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